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Self-Service Tools and Online Resources
You are very important to us. We want to provide you with the insight and resources to help better inform you to make the right decisions regarding your collection system. If you don’t find it, Contact Us directly by phone or complete the Customer Support form. The ADS Customer Support group is always available to provide you with the specific information you need for any issue.Warranty Submittal
Please fill out the warranty claim form below to submit for processing. Only one part will be allowed per submission. In the case of multiple part claims, fill out individual submissions per part or product. Please note that ADS reserves the right to determine either to replace or repair equipment that is under warranty. Submitting a form does not guarantee approval.Return Materials Authorization (RMA) Form
Please fill out the form to request a repair for equipment.PRISM Customer Support Tools
Complete this form to submit a Project Setup Request.Contact Customer Support
The ADS Customer Support Center is available for support questions Monday through Friday from 8AM to 5PM Central Time. When calling ADS Customer Support you will receive a tracking number as well as an email from our helpdesk software confirming the submission of your question to the Support Center.
Customer Support Center Hours:
Monday-Friday 8AM to 5PM Central Time
Phone: 877-237-9585 (toll free for U.S. customers);
256-430-6242 (outside the U.S.)
Fax: 256-430-6615